AGENCY OVERVIEW

Room at the Inn is a shelter for families who are experiencing homelessness, located in Bridgeton, MO. Our purpose is to help our client families get into a home of their own and equip them with the tools needed to achieve success in long-term permanent housing. Room at the Inn operates 24 hour, 7 days per week schedule every day of the year.

We are a small organization, and all staff are expected to assist one another as required.

Shelter with a Purpose. Families with a Future.

POSITION SUMMARY

This is a part-time, non-exempt position that reports to the Client Coordinator.

This position is responsible for maintaining a safe environment for clients, staff, and volunteers.  Innkeepers’ shifts cover weekend days and agency holiday days; evenings; and overnight.  Innkeepers are responsible for ensuring the building is secure; providing clients with basic needs; observing and documenting client activities that are not aligned with the client guidelines in the Resident Handbook; and for calling First Responders and on-call Programs staff in case of emergency.  The ideal Innkeeper is a personable team player who can multi-task within a busy environment.  The Innkeeper must be organized, a self-starter, problem-solver, and able to work independently within position description and guidelines.  This position requires flexibility as to work schedule and job duties assigned.

DUTIES AND RESPONSIBILITIES

• Ensure the security and safety of client families, staff, and volunteers by keeping diligent watch over shelter activities and operations through personal observation and security cameras

• Answer all phone calls and manage entry door for clients, volunteers, and staff 

• Keep knowledgeable of the client expectations in the most recent Resident Handbook, and document any infractions from those guidelines per agency documentation processes and procedures

• Interact with Room clients for their individual basic needs

• Know and follow the communications policies and procedures of interactions with clients and reporting requirements for staff

• Walk the agency facility hourly, to ensure building and clients are safe and secure

• Receive donations and store for programs staff to sort and manage

• Receive delivery of meals and assist with storage of food after meal is finished

• Attend agency training related to health care, client needs, and overall topics related to housing instability as assigned by direct supervisor and Executive Director

• Maintain the cleanliness of the shared spaces in the building, which can include but is not limited to sweeping, mopping, dusting, wiping surfaces, maintaining staff restroom, assist clients with meal clean up if meals are donated/provided by the agency

• Call First Responders, primarily 911, and on-call Programs staff in case of emergency

• Other duties as assigned

MINIMUM QUALIFICATIONS

• High school education or equivalent, or shelter experience

• Professional in all interactions with clients, staff, volunteers, and the public

• Personable, on-time and reliable

• Comfortable working with people of diverse faith backgrounds

• Able to maintain a high level of discretion/confidentiality in alignment with HIPAA requirements for emergency shelter operations and client information

• Enthusiasm for the mission of Room at the Inn, and to end homelessness

• Remain awake and alert during scheduled work hours

• Must submit to agency background check

Innkeeper shifts run from 7.00am-5.00pm; 5.00pm-11.00pm; and 11.00pm-7.00am; or from 5.00pm-7.00am.  This can also be adjusted based on Innkeeper and staff needs. Starting wage is Missouri state minimum wage.  Increases can be based on experience and performance.

Please contact Latisha Camposano at lcamposano@roomstl.org or 314-209-9181 x 104.

AGENCY OVERVIEW

Room at the Inn is a shelter for families who are experiencing homelessness, located in Bridgeton, MO. Our purpose is to help our client families get into a home of their own and equip them with the tools needed to achieve success in long-term permanent housing. Room at the Inn operates 24 hours, 7 days per week schedule every day of the year.

We are a small organization, and all staff are expected to assist one another as required.

Shelter with a Purpose. Families with a Future.

POSITION SUMMARY

This is a part-time (25 hours per week), non-exempt position that reports to the Executive Director.

The Administrative Coordinator manages the office operations of Room at the Inn and is administrative support to the Executive Director. With a small staff, the Administrative Coordinator is responsible for a variety of tasks and support functions for the Executive Director as well as the entire professional team. This includes supporting the Manager-Finance and Administration with accounting, operational, and human resources responsibilities; assisting the Volunteer Coordinator with activities for clients and staff; functioning as the main donor database manager; assisting the programs team as needed; and supporting agency special events.

The ideal candidate is a personable team player who can multi-task within a busy office environment and maintain strong attention to detail. Independence, initiative, and problem-solving are key characteristics for this position. The position requires flexibility as to work schedule and job duties assigned.

DUTIES AND RESPONSIBILITIES

Operations Duties

• Point person for all agency operations such as:

   o Answering incoming calls

   o Welcoming clients, agency visitors, and volunteers into the building

   o Accepting donations, completing donation acknowledgement, and organizing/storing donations

   o Safeguard all cash and cash equivalent donations until deposited to bank

   o Ordering and receiving supplies

   o Managing storage needs for clients

   o Receiving and distributing daily mail

• Work with Manager-Finance and Administration to schedule repairs on office equipment, furniture, and appliances

• Manage set up and take down of any training activities for agency staff or clients, including room organization, technology support, food and other supplies

Information/Technology/Database Duties

• Assist Manager-Finance and Administration with maintenance and repair of IT systems hardware and software, including phone and security systems

• Ensure security cameras are operational and functioning appropriately, including managing recorded video needed for staff review

• Support staff with video conferencing and other needs for meetings/trainings, etc.

Donor Support

• Enter all donations into donor database within 24 hours of receipt

• Prepare and send donation acknowledgments within 48 hours of receipt

• Support donors with any administrative or documentation needs

• Assist in preparation of any annual tax letters for donors

• Manage collection and submission of tax credit forms between donor and state of Missouri

• Run donor credit card reports bi-weekly and enter into accounting system

• Follow Donor Database Policy and Procedures

Accounting Support

• Enter all invoices received into accounting system, with appropriate general ledger coding

• Support Manager-Finance and Administration with agency credit card reconciliation and coding

• Prepare all vendor invoices, present to ED for signature, and mail payments timely

• Ensure funds received are deposited timely

• Provide support for annual financial audit

• Follow Financial Controls Policy and Procedures

Fundraising

• Contribute to agency operations and fundraising and work directly with other departments to ensure agency success

• Assist Development Committee, Executive Director, and Volunteer Coordinator with special events planning and execution

• Manage fundraising appeals, such as Spring Appeal, Year End Appeal, Capital Campaign, and special appeals

• Work with Executive Director and outside contractor/volunteer for creation of newsletter and annual report

Other duties as assigned

MINIMUM QUALIFICATIONS

• Enthusiasm for the mission of Room at the Inn

• Associate’s degree required, Bachelor’s degree preferred, with experience in office management and administrative coordination/support

• Experience with administrative duties, including software and database management

• Proficient in Microsoft Office Suite and Google applications

• Understanding of accounting systems and databases

• Willingness and excitement for learning

• Accepting of persons of all faith backgrounds and life experiences

• Professionalism with colleagues and the public

• Problem-solver, initiator, organized, and detail-oriented

• Able to prioritize and multi-task under pressure.

Starting wage is $20/hour with advancement opportunities.

Send resume and cover letter to lcamposano@roomstl.org.

Updated August 2025.